How to File a Complaint Under MSME Samadhan for Delayed Payments?

Micro, Small, and Medium Enterprises (MSMEs) play a crucial role in India’s economic growth. However, one of the major challenges MSMEs face is delayed payments from buyers, which can affect their cash flow and business operations. To address this issue, the Government of India introduced the MSME Samadhan portal, where MSMEs can file complaints against buyers who fail to make timely payments.

In this detailed guide, we will explain how to file a complaint under MSME Samadhan for delayed payments, along with important information about the process.

What is MSME Samadhan?

MSME Samadhan is an initiative by the Ministry of Micro, Small, and Medium Enterprises to help small business owners recover their pending payments. Under the MSME Development Act, 2006, buyers are required to clear payments within 45 days of accepting goods or services. If payments are delayed, MSMEs can file a complaint online through the MSME Samadhan Portal.

Who Can File a Complaint Under MSME Samadhan?

To be eligible to file a complaint, you must meet the following conditions:

Your business must be registered under Udyam Registration.
You must have supplied goods or services to a buyer.
The payment has been delayed beyond 45 days.
You must have a valid invoice and proof of transaction.

If you meet these conditions, you can proceed with filing a complaint on the MSME Samadhan portal.

Step-by-Step Guide to Filing a Complaint Under MSME Samadhan

Step 1: Register Your MSME

Before filing a complaint, ensure that your business is registered under Udyam Registration. If you haven’t registered yet, you can do so online at udyam-registrations.org.

Step 2: Visit the MSME Samadhan Portal

Go to the official MSME Samadhan portal: https://samadhaan.msme.gov.in

Step 3: Click on “Application Entry”

On the homepage, find the option “Application Entry” and click on it to begin the complaint filing process.

Step 4: Provide Business Details

Enter your Udyam Registration Number, business name, address, and contact details.

Step 5: Enter Buyer Details

Provide information about the buyer, including:

Buyer’s name
Address
Contact information

Step 6: Enter Invoice & Payment Details

Mention the invoice number and invoice date.
Specify the total amount due.
Upload copies of the invoice, purchase order, and communication records with the buyer regarding payment.

Step 7: Submit the Complaint

Once all the details are filled in, submit the complaint. You will receive a reference number to track your complaint status.

What Happens After Filing the Complaint?

1. Review by the MSEFC

The Micro and Small Enterprises Facilitation Council (MSEFC) will review your complaint and verify the details.

2. Buyer Notification

The buyer will receive a notice and will be given a chance to respond.

3. Mediation or Arbitration

The MSEFC may attempt mediation between the MSME and the buyer. If mediation fails, arbitration proceedings will begin.

4. Judgment and Order

If the buyer is found guilty of delayed payment, they will be required to clear the dues along with interest (three times the bank rate set by RBI).

Documents Required to File a Complaint

To ensure your complaint is processed quickly, keep the following documents ready:

Udyam Registration Certificate
Invoice Copies
Purchase Order or Contract
Bank Statements (showing transaction details)
Email or written communication with the buyer

Benefits of Filing a Complaint Under MSME Samadhan

Legal Support: MSMEs receive government-backed legal support.
Faster Resolution: The MSME Samadhan system is designed to resolve cases efficiently.
Interest on Delayed Payments: Buyers must pay interest on overdue payments.
Improved Cash Flow: Helps MSMEs recover their funds and maintain smooth business operations.

Common Issues MSMEs Face While Filing Complaints

1. Incorrect Udyam Registration Details

Make sure your Udyam Registration details are correct to avoid rejection.

2. Incomplete Documents

Submit all necessary documents to strengthen your case.

3. Delays in Processing

Due to a high number of cases, processing may take time. Keep checking your complaint status.

4. Buyer Disputes the Claim

If the buyer challenges your claim, ensure you have proper documentation as evidence.

How Udyam-Registrations.org Can Help You

At udyam-registrations.org, we assist businesses in obtaining Udyam Registration, Udyog Aadhar, and MSME certificates. Our services help MSMEs gain legal recognition and access government benefits, including eligibility to file complaints under MSME Samadhan.

If you haven’t registered yet, visit udyam-registrations.org today to get your Udyam Registration Certificate hassle-free.

Conclusion

Filing a complaint under MSME Samadhan is a straightforward process that helps MSMEs recover their pending payments legally. By following the steps outlined above, you can ensure a smooth complaint filing process and improve your chances of getting paid on time. If you haven’t registered your business under Udyam Registration, do it today at udyam-registrations.org to take advantage of government schemes and legal protections.

Need help with Udyam Registration? Get in touch with udyam-registrations.org today!